GENERAL TERMS AND CONDITIONS OF SALE

Article 1 – LEGAL NOTICE

This website, accessible at the URL villaoceanzen.com (the "Website"), is published by: ARDILLA JEMA – VILLA OCEAN ZEN, a real estate investment company (SCI), with its registered office at 20, rue Per Jakez Hélias in Pont l'Abbé (29120), registered under number 841 582 372 in the Quimper Trade and Companies Register (RCS), with capital of €500, duly represented by its Manager, Mr. Jérôme DELORME, hereinafter referred to as the "Seller."

The Seller's Customer Service can be contacted:
● at the following number 06 65 57 53 07 during the following hours: Monday to Friday, from 9:30 a.m. to 12 p.m. and from 2 p.m. to 5 p.m.
● by email at ardillajema@gmail.com.
The villaoceanzen.com website is hosted by: INFOMANIAK NETWORK, a public limited company (SA), with its registered office at 26, avenue de la Praille ZA – 1227 Carouge, Geneva (SWITZERLAND).

Article 2 – SCOPE OF APPLICATION

These general terms and conditions of sale (the "General Terms and Conditions") apply exclusively to the sale of products marketed by the Seller on the Website (the "Products") to any professional customer acting within the scope of their business and who has created an account (the "Customer").
The General Terms and Conditions set out, in particular, the terms and conditions of purchase, payment, and delivery of the Products ordered by the Customer. The Customer may refer to the description of each Product on the Website to find out its characteristics.
By placing an order for Products on the Website, the Customer accepts, without restriction or reservation, the General Terms and Conditions, which the Customer declares to have read and understood.

The General Terms and Conditions are available to Customers on the Website, where they can be viewed directly, and can also be sent to them on request by any means.
The General Terms and Conditions apply notwithstanding any contrary stipulation in any documents issued by the Customer, and in particular in its general terms and conditions of purchase.
The General Terms and Conditions are applicable subject to any contrary stipulation appearing on the order form or in any special conditions agreed between the Seller and the Customer concerned.

Article 2 – PRODUCTS AND AVAILABILITY
2.1 – Boutique Products
The price and essential characteristics of each Product are described in a technical data sheet appearing on the Site and published, as applicable, by the Seller or its suppliers.
This technical data sheet may include descriptions, photographs, and graphics that are provided for illustrative purposes only and may be modified/updated on the Website by the Seller.
The Products offered comply with French legislation and European CE standards in force at the time the order is placed.
Product offers and prices are valid as long as they are visible on the Website, within the limits of stocks available from the Seller and its suppliers, except in the case of special offers, the validity period of which is specified on the Website.
The fact that the Seller presents Products on the Website does not constitute an obligation to sell, particularly in the event of stock shortages, Product unavailability, or the inability to sell said Products, for whatever reason.
Information on the availability of Products is provided to the Customer at the time of placing an order for information purposes only (subject to any stock errors, simultaneous orders, or product deterioration).
In the event that one or more Products are unavailable after an order has been placed, the Seller will inform the Customer in writing of the waiting time for receipt of the temporarily unavailable product. In this case:
– the Seller may, with the Customer's agreement, offer a product of the same nature as the one initially ordered at the same price;
– the Customer will have the choice of waiting for the missing Product(s) to become available in order to receive the entire order in a single shipment;
– the Customer may cancel the order entirely; or
– the Customer may cancel the order for the unavailable Product(s) and thus receive the other Products included in the order.

2.2. – Services
The Seller also offers various services on its Website (massages, beauty treatments, sports coaching, yoga, etc.) provided by high-quality, trusted partners.
When a Customer makes an appointment on the Website for one of these services, they receive a confirmation and/or reminder text messages.  These contain important information about the upcoming appointment(s). If the customer does not receive their confirmation email and/or text message, they undertake to contact us by telephone to obtain verbal confirmation of their appointment or to obtain information about their appointment.
Without this confirmation, there is no guarantee that the appointment will take place.
We provide our customers with an intuitive and efficient appointment booking system via the internet, which is centralized with telephone appointment booking. If you are unable to attend your appointment, you must cancel it via your account directly on or on the mobile app, or notify us by telephone at least one hour in advance. Otherwise, no refund will be made.
The Services are not intended for medical purposes, in accordance with Article L. 489 of the Public Health Code and Decree No. 96-879 of October 8, 1996.

Article 3 – REGISTRATION CONDITIONS
Any Customer wishing to take full advantage of the Website and purchase Products must:
– have full legal capacity and act strictly for professional purposes;
– create a personal account on the Website by filling in the various fields of the account creation form (company name, RCS number, first and last name of the contact person, email address, telephone number, etc.);
– confirm their acceptance of the Terms and Conditions;
– confirm their registration.
The Site can be accessed from a computer, smartphone, or tablet by connecting to the Site.
Use of the Site requires a high-speed internet connection and, where applicable, a mobile internet connection.
Customers are personally responsible for setting up the IT and telecommunications equipment required to access the Site.
The Services are only accessible from one connection at a time.
When creating an account with an email address, the Customer is asked to choose a password, which guarantees the confidentiality of the information contained in their account.

In order to validate the registration, the Seller sends the Customer a confirmation email to the email address provided by the Customer. The Customer then activates their account by clicking on the hyperlink provided for this purpose in the confirmation email.
Each Customer guarantees the sincerity and accuracy of the information provided for the purposes of their registration, undertakes to notify the Seller of any subsequent changes, and guarantees that said information does not infringe on the rights of third parties.
The Customer may modify this information, their username, and password from their account on the Website.
The Customer undertakes not to disclose or transfer their account, usernames, and passwords and is solely responsible for their use until they are deactivated. They must immediately inform the Seller of any loss or unauthorized use of their account.
The Seller reserves the right to delete the account of any Customer who has provided incorrect information.

Article 4 – ORDERS
Any Customer wishing to purchase Products online on the Website must:
– log in to their Customer account;
– select the Products they wish to purchase and add them to their shopping cart;
– fill in the various fields on the Customer order form;
– confirm their acceptance of the General Terms and Conditions;
– confirm acceptance of the Product order;
– choose a payment method;
– pay for the Products.
Unless expressly stated on the Website, the Customer may not modify their order after it has been confirmed, at which point it becomes final and binding.

Upon receipt of payment for the Products included in the order, the Seller will send the Customer an email confirming their order to the email address provided by the Customer.
The order confirmation email summarizes the essential characteristics of the Product(s) ordered, the total price, and any other relevant information.
This email will also include a tracking number for the Customer's order.
By placing an order on the Website, the Customer expressly agrees to receive an electronic invoice from the Seller. However, the Customer may obtain a paper invoice by sending a request to Customer Service.
To combat fraud, the Seller or its payment or delivery service providers may ask the Customer for additional supporting documents or contact the Customer at the time of acceptance and/or shipment of the order.
In the event of an unjustified refusal by the Customer to provide the requested information and/or supporting documents, the Seller reserves the right not to accept or to cancel the order without this being subject to any dispute.
The Seller also reserves the right not to accept or to cancel the order of any Customer who has provided incorrect information, who does not pay for the Products, with whom there is a dispute relating to the payment of a previous order, or who places an abnormally high order.

Article 5 – PRICING TERMS AND CONDITIONS
The Products are sold at the Seller's current price listed on the Website on the date of the order, expressed in euros excluding taxes and fees.
Prices are firm and non-revisable during their period of validity, with the parties expressly waiving their right to invoke the provisions of Article 1195 of the Civil Code.
Any transport, delivery, order processing costs (postage, packaging, parcel preparation, optional services subscribed to by the Customer) and other costs, interest, and commissions are indicated in the order summary and are determined according to the location and delivery method selected by the Customer, as well as the type of Product and/or the quantity of Products ordered by the Customer.
Any special requests made by the Customer after placing the order and incurring additional costs (packaging, transport, etc.) will be invoiced to the Customer.
If the Products are not received by the Customer and must be returned, additional processing, shipping, transport, and delivery costs may be invoiced to the Customer under the same conditions as those provided for when the order was placed.
The Seller reserves the right to modify its prices at any time for any Products ordered after such modification.

Any price reductions, rebates, and discounts may apply to the Products under the conditions set out on the Seller's Website or in any other document communicated to the Customer. In the event of a promotional price, the Seller undertakes to apply this price to any order placed during the promotional period.
Any change in prices resulting from an increase in value added tax or the creation of any new tax based on the price of the Products will be applied immediately and automatically.

Article 6 – INVOICING AND PAYMENT TERMS
6.1 – INVOICING
Products and Services are invoiced and the price is payable in full and in cash on the date of the order.
In the event of early payment by the Customer, no discount will be applied. Under no circumstances may payments be suspended or subject to any compensation without prior written agreement between the Seller and the Customer. Any suspension, deduction, or compensation made unilaterally by the Customer will be treated as a default in payment and will entail all the consequences of late payment.
It is expressly agreed that the Customer is validly placed in default of payment by the mere fact that the obligation is due, in accordance with the provisions of Article 1344 of the Civil Code. In the event of late payment of any of the installments, the Seller reserves the right, without any compensation being due to the Customer, to:
– demand immediate payment of all sums due for the Products, which shall become immediately payable regardless of their initial due date;
– refuse any new orders or require cash payment or a guarantee for the proper performance of commitments for any new orders;
– apply any partial payment first to the non-preferential portion of the debt and then to the sums that have been outstanding the longest;
– reduce, suspend, or cancel orders for Products in progress, 7 days after formal notice has been given by the Seller to the Customer and has remained without effect;
– apply, without prior formal notice, to all sums due, from the first day of delay and until full payment, late payment penalties calculated at the rate referred to in Article L. 441-6 of the Commercial Code; and/or
– demand payment of a fixed compensation of €40 for recovery costs for each invoice paid late, and payment of compensation equal to 10% of the sums remaining due to it on Product Sales, without prejudice to compensation for any damage actually suffered.
The Seller shall be entitled to settle, by right and without formalities, all sums it may owe with the Customer's debts to it, whether or not the conditions for legal compensation are met.

6.2 – PAYMENT METHODS
The Customer expressly acknowledges that any order placed on the Website is an order with an obligation to pay, which requires payment of the price of the Products under the conditions set out above.
The Website uses the CREDIT AGRICOLE online payment solution.
Orders can be paid for using the following payment method:
– Payment by credit card. Payment is made directly on the secure banking servers of the Seller's bank; the Customer's bank details are not transmitted via the Website. The bank details provided during payment are protected by SSL (Secure Socket Layer) encryption. Credit cards issued by banks domiciled outside France must be international credit cards. Payment via these credit cards is made in cash, without discount.

Article 7 – DELIVERY OF PRODUCTS
7.1 Delivery
The Products ordered by the Customer cannot be delivered until the Customer has paid the amount referred to in Article 6.1 above.
Products may be delivered to the following geographical areas: mainland France only.
Once the order has been confirmed and payment made by the Customer, the Products will be shipped according to the method, address, and delivery time specified in the order summary with the corresponding invoice.
In this regard, the Customer undertakes to make every effort to ensure the proper receipt of the Products on the day of delivery. The cost of any new delivery will be borne by the Customer. Furthermore, in the event of a delivery error resulting from the provision of inaccurate information by the Customer (delivery location, accessibility of the location or any other problem) necessitating a new delivery, the related costs will be invoiced to the Customer.
With the prior agreement of the Seller, the Customer may collect the Products ordered from the location indicated by the Seller.
The delivery times indicated when orders are placed are for information purposes only and depend on the availability of the Products ordered and the delivery times applied by the Seller's partners.
Delivery delays, provided they are reasonable, shall not give rise to any right to cancel the sale, refuse the goods, or claim damages. However, in the event of a delay of more than 30 days, the Customer shall be entitled to request the cancellation of the sale, and any deposits already paid shall be refunded by the Seller.
In the event of delivery outside mainland France, the Customer shall be considered the importer of the Products and shall be required to comply with the regulations of the country of delivery, it being specified that cross-border deliveries may, where applicable, be subject to opening and inspection by the customs authorities.
7.2 Compliance of the delivery
The number and condition of the Products must be checked by the Customer at the time of delivery.
The Seller shall be required to take back the Products in the event of delivery of non-compliant or damaged Products.
The Customer must report any apparent defects, missing products, or damage to the carrier in writing, with clear, precise, and complete reservations on the delivery note. The Customer must confirm their complaint to the Seller and the carrier by registered letter with acknowledgment of receipt within seven (7) days of delivery of the goods.
The Seller will validate the return request and send the Customer a return slip by email to be included with the shipment of the Products.
The Customer must return the non-compliant Product to the Seller as soon as possible.
Unless the Seller's sole responsibility is indisputably established or expressly acknowledged by the Seller, the costs and risks of return shall be borne by the Customer. The Seller reserves the right to refuse the return if the Products are not in their original condition.
If the Customer fails to comply with the above procedure, the Customer will be deemed to have waived any action against the Seller and/or the carrier and to have received the goods in good condition and in good working order. The Seller will therefore not accept any claims, returns or requests for credit from the Customer.

Article 8 – RIGHT OF WITHDRAWAL
In accordance with the legal provisions in force, the Customer has a period of fourteen (14) clear days from the date of receipt of the order to exercise their right of withdrawal from the Seller, without having to justify their reasons or pay a penalty. If this period expires on a Saturday, Sunday, or public holiday, it is extended to the next working day.
Notification of the exercise of the right of withdrawal must be made by mail or email (via the "Contact" page on the Website) to the Seller, using the form below.
The Customer is required to return the Products covered by the order in their original condition, unopened, unused, and unworn, no later than fourteen (14) days after notifying the Seller of their intention to exercise their right of withdrawal. Return shipping costs are the responsibility of the Customer and will not be reimbursed by the Seller, unless expressly agreed by the latter.
The refund of the order price and any delivery costs will be made within a maximum of fourteen (14) working days from the date of receipt by the Seller of the Products returned by the Customer, using the same payment method as that used by the Customer to pay for the order.
In the event of withdrawal, the sales contract and, where applicable, the Subscription, shall be terminated.

Article 9 – OWNERSHIP AND RISKS
9.1 – Retention of title
Notwithstanding the provisions of Article 1583 of the Civil Code, it is expressly agreed with the Customer that the transfer of ownership of the Products delivered is suspended until full and effective payment of the principal price, interest, taxes, and all incidental costs. The delivery of bills of exchange, bank checks, or any other instrument creating an obligation to pay does not constitute effective payment in this regard.
Acceptance of deliveries or documents relating to these deliveries constitutes acceptance of this clause.
In the event of failure to pay the price on the agreed due date, the Seller expressly reserves the right to consider the sale terminated and to reclaim the said Products after formal notice by registered letter or bailiff's summons has remained without effect within fourteen (14) days of its presentation.
As long as the Products do not belong to the Customer, the Customer is prohibited from disposing of them, in particular from pledging them, exchanging them, or transferring ownership of them as collateral. However, as a concession and solely for the purposes of its business, the Seller authorizes the Customer to resell the Products. The Customer therefore undertakes to inform its customers, professional resellers, of the existence of the retention of title clause on the Products and of the Seller's right to claim, from them, either the disputed Products or the price.
In return, the Customer also undertakes to identify the Products subject to retention of title not only at the end of the financial year but on an ongoing basis, by any means at its convenience. The Customer must include the Products subject to retention of title in the assets of its balance sheet. Products awaiting sale are presumed to be unpaid up to the amount of the seller's claim according to the "first in, first out" (FIFO) rule, i.e., any payment by the Customer will be allocated to the oldest Products, and the Products subject to the last delivery will always be considered as "
" subject to retention of title.
Notwithstanding the fact that the Customer will only take ownership of the Products upon actual payment, the transfer of risks relating to the Products to the Customer will take place under the conditions set out below. The Customer therefore undertakes to take all necessary care in the custody and preservation of the said goods.
The Customer shall immediately notify the Seller by any means ensuring perfect communication of any event likely to compromise its right of ownership, in particular the opening of safeguard, liquidation or receivership proceedings, seizure or any other protective measure. In the event of the initiation of safeguard, liquidation, or receivership proceedings, the Customer undertakes to participate in the establishment of an inventory of the Products in its stocks and for which the Seller claims ownership or payment, and to assist the Seller effectively in the claim procedure brought before the competent authorities. In the event of seizure or any other protective measure on the Products delivered by the Seller, the Customer shall raise all protests against the third party and take all protective and enforcement measures.
All legal and judicial costs incurred in recovering the Products subject to retention of title or their price shall be borne by the Customer.

9.2 – Transfer of risks
The Products shall be at the Customer's expense and risk from the moment they are handed over to the carrier or collected by the Customer.
In this case, the Seller shall be deemed to have fulfilled its delivery obligation once it has handed over the Products to the carrier and the latter has accepted them without reservation. The Customer shall have no recourse against the Seller in the event of non-delivery or non-conformity of the Products upon delivery.
The Customer shall therefore take out all necessary insurance policies covering the risks of loss, destruction, or theft of the goods for which the risks have been transferred.

Article 10 – WARRANTY
Any return of defective Products or Products with material, design, or manufacturing defects requires the prior written consent of the Seller. Unless the Seller's liability is indisputably established or expressly acknowledged by the Seller, the costs and risks of return shall be borne by the Customer. The Seller reserves the right to refuse the return if the Products are not in their original condition.
No returns of unsold Products will be accepted.
Any defective Product may be repaired, replaced with an identical or equivalent product, or refunded, depending on the solution that the Seller or the manufacturers concerned deem most appropriate, except in the following cases:
– alteration or modification of the Products;
– abnormal or improper use of the Products;
– defects and consequences related to use that is not in accordance with the intended use of the Products;
– defects and consequences related to any external cause;
– normal wear and tear of the Products;
– failure by the Customer to comply with the return procedure.
In the event of a dispute over the warranty coverage of a Product, the parties shall make every effort to reach an amicable settlement of the situation.
In the absence of an amicable settlement and in the event of sufficiently serious non-performance by the Seller, the Customer may automatically terminate the sale and, where applicable, obtain damages from the Seller in order to compensate for the loss suffered, the Customer waiving in advance the right to seek specific performance of the Products by the Seller or a third party or a proportional reduction in price, by express derogation from the provisions of Articles 1221, 1222, and 1223 of the Civil Code.

Article 11 – AVAILABILITY OF THE
WEBSITE The Seller shall endeavor to ensure access to and proper functioning of the Website 24 hours a day, seven days a week.
However, the Seller cannot rule out the possibility that access to and operation of the Website may be interrupted, particularly in the event of force majeure, malfunction of the Customers' equipment or internet network, failure of telecommunications operators, interruption of electricity supply, abnormal, unlawful or fraudulent use of the Website by a Customer or a third party, decisions by the competent authorities, or for any other reason.
The Seller also reserves the right to make any changes and improvements of its choice to the Website and Services in connection with technical developments or proper functioning.
General and temporary interruptions to the Site will, as far as possible, be notified via the Site before they occur, except where such interruptions are of an urgent nature.

Article 12 – LIABILITY
The Seller shall not be held liable in the event that the non-performance of its obligations is attributable to the Customer, to the unforeseeable and insurmountable actions of a third party to the contract, or to a case of force majeure within the meaning of Article 1218 of the Civil Code, including, but not limited to, unforeseeable events such as strikes, work stoppages, social unrest, factory closures, floods, fires, production or transport failures not attributable to its own actions, supply disruptions, wars, riots, insurrections and, more generally, any circumstance or event preventing the Seller from properly performing its obligations.
The Seller shall not be liable for any indirect or immaterial damage or loss, such as financial loss, loss of opportunity, loss of profit, loss of contract, loss of order, loss of customers, loss of business, commercial damage or disruption, or damage to image, which may result from the delivery of non-compliant or defective Products or the non-delivery of Products.
As the sale of Products and these General Terms and Conditions comply with French law, the Seller cannot be held liable for any failure to comply with the laws of another country when the Customer places an order for a Product from another country.
In any event and in all cases of return, if the Seller is held liable, this liability shall in no case exceed the purchase price of the goods paid by the Customer.
In accordance with the provisions of Article 2254 of the Civil Code, any legal action by a Customer against the Seller shall be time-barred at the end of a period of one (1) year following the date on which the Customer concerned became aware or is presumed to have become aware of the harmful event.

Article 13 – RECORDING SYSTEMS
The computerized records stored in the Seller's and its partners' computer systems under reasonable security conditions shall be considered as proof of communications and actions between Customers and the Seller. These items are archived on a reliable and durable medium so as to correspond to a faithful and durable copy within the meaning of the applicable regulations.
Each Customer acknowledges the value of the evidence provided by the Site's automated recording systems, declares that they will not contest them in the event of a dispute, and acknowledges that these elements have the same probative value as a handwritten signature in accordance with Law No. 2000-230 of March 13, 2000, adapting the law of evidence to information technology and relating to electronic signatures.

Article 14 – PERSONAL DATA
In the context of its commercial relations, the Seller collects and processes Customers' personal data, as this information is necessary to ensure the processing, tracking, and delivery of orders, as well as to issue invoices.
This data is processed in accordance with applicable laws and regulations relating to data protection and confidentiality, including Regulation No. 2016/679, known as the General Data Protection Regulation (GDPR).
In accordance with Law No. 78-17 of January 6, 1978, as amended, known as the Data Protection Act, each Customer has the right to object (Art. 38), access (Art. 39), rectify or delete (Art. 40) data concerning them. You may exercise this right by contacting the Seller by post or email at the above address.

14.1 – Data confidentiality
The information enabling the Customer to identify themselves on the Website, such as their username and password, is personal and confidential. This information may only be modified at the initiative of the Customer or the Seller at the express request of the Customer.
Any order placed using the Customer's username and password is deemed to have been placed by the Customer. The Customer is solely responsible for the use of their identification details and is required to keep them secret. The Seller cannot be held responsible for any disclosure on the part of the Customer. The Seller cannot be held liable for any damage caused by the disclosure of this personal and confidential data by the Customer and therefore by its use by an unauthorized third party.
The Customer may register free of charge on the Bloctel cold calling opposition list at the following address: www.bloctel.gouv.fr.
The Seller collects information when Customers send a message via the contact form (name, email address, telephone number). In addition, the Seller automatically receives and records information from the Customer's computer and browser, including IP address, software and hardware, and the page requested.
All collected information may be used to:
– personalize your experience and respond to your individual needs;
– provide personalized advertising content;
– improve the Seller's website;
– improve customer service and support needs;
– contact Customers by email;
– administer a contest, promotion, or survey.
Personal information will not be sold, exchanged, transferred, or given to another company for any reason, without the Customer's consent, other than as necessary to fulfill a request and/or transaction.
We use the email address you provide to send you occasional company news, etc. If at any time you wish to unsubscribe and no longer receive emails, you can send a message via our contact form.
Data is stored for 5 years.
14.2 – Cookies
The Site uses cookies and other trackers, which allow information relating to the navigation of the terminal (computer or smartphone) on the website to be recorded.
Our cookies improve access to our site and identify regular visitors. In addition, our cookies improve the user experience by tracking and targeting their interests.
However, this use of cookies is in no way linked to personally identifiable information on our site.

Article 15 – HYPERTEXT LINKS
The hypertext links available on the Site may refer to third-party or partner sites. They are provided solely for the convenience of the Customer, in order to facilitate the use of resources available on the Internet. If the Customer uses these links, they will leave the Site and agree to use the third-party sites at their own risk or, where applicable, in accordance with the terms and conditions governing them.
In any event, the existence of a hypertext link to the Site from a third-party site or on the Site to a third-party or partner site shall not engage the Seller's liability in any way whatsoever, in particular with regard to the availability, content, and products and/or services available on or from this third-party or partner site.
The Customer is not authorized to create one or more hypertext links on a third-party site linking to the Site's home page or to its profile page, unless the Seller has given its prior written consent.

Article 16 – INTELLECTUAL PROPERTY
The Seller is the sole owner of all content on the Site, including, without limitation, all text, files, animated and non-animated images, photographs, videos, logos, drawings, models, software, trademarks, visual identity, database, Website structure, and all other intellectual property elements and other data or information that are protected by French and international laws and regulations relating in particular to intellectual property.
Consequently, none of the Site Content may be modified, reproduced, copied, duplicated, sold, resold, transmitted, published, communicated, distributed, broadcast, represented, stored, used, rented, or exploited in any other way, free of charge or for a fee, by a Customer or a third party, regardless of the means and/or media used, whether known or unknown at present, without the prior written authorization of the Seller, and the Customer is solely responsible for any unauthorized use and/or exploitation.
In addition, any extraction, integration, compilation, or use for commercial purposes of information contained in the databases accessible on the Site, as well as any use of software, robots, data mining systems, and other data collection tools is strictly prohibited to Customers.
However, the Seller grants Customers, subject to their compliance with these General Terms and Conditions, a non-exclusive and non-transferable right to access the content on the Site, of which it is the sole owner, to download it, and to print it for personal and non-commercial use.
The Seller may hold intellectual and/or industrial property rights relating to the Products sold to the Customer. Should the Customer become aware of any infringement of the Seller's intellectual and/or industrial property rights, they must immediately inform the Seller in writing.

Article 17 – TERM – SUSPENSION – TERMINATION
In the event of a one-off sale or in accordance with special conditions, these General Terms and Conditions shall apply for the duration of each sale of Products between the Seller and a Customer or, where applicable, for the duration of the special conditions agreed with a Customer.
The Seller reserves the right to suspend a Customer's access to the Site permanently or temporarily in the event of a breach by said Customer of their obligations under these General Terms and Conditions.
Furthermore, the Seller or the Customer may terminate the General Terms and Conditions automatically and early by sending written notification:
– in the event of a force majeure event as referred to in Article 11;
– after notifying the other party in the event of a serious breach by the latter of its obligations or of applicable laws and regulations, which has not been remedied within fifteen (15) days (when such breach can be remedied) following written notification indicating the nature of the breach and the need to remedy it.

Article 18 – CONFIDENTIALITY
During the term of this Agreement, each party may become aware of or receive confidential information, documents, and/or data about the other party. Accordingly, each party undertakes, both on its own behalf and on behalf of its employees for whom it is responsible, to maintain strict confidentiality regarding all confidential information, documents, and/or data of any kind relating to the other party's results, business, or customers, or any information received or obtained from a party in the context of the contractual relationship established.
This confidentiality agreement between the parties shall remain in force for the duration of this agreement and for a period of two (2) years following its expiry or termination.

Article 19 – NOTIFICATIONS
Any written notification or summons required or permitted under the provisions hereof shall be validly made if sent by hand-delivered letter or by courier against a delivery receipt, by registered mail with acknowledgment of receipt, or by email (except in the event of termination hereof), addressed to the contact details of the party concerned, each party electing domicile at its registered office.
Any change in a party's contact details for the purposes of this Agreement shall be notified to the other party in accordance with the above terms.
Notifications delivered by hand or by carrier shall be deemed to have been made on the date of delivery to the recipient, as evidenced by the delivery receipt. Notifications made by registered mail with acknowledgment of receipt shall be deemed to have been made on the date of their first presentation at the addressee's address. Notifications made by email shall be deemed to have been made on the date the email was sent.

Article 20 – AUTONOMY AND NON-WAIVER
If any provision of these Terms and Conditions is declared invalid or unenforceable for any reason whatsoever pursuant to a law, regulation, or final court decision, it shall be deemed unwritten and the other provisions shall remain in force.
The fact that the Seller does not temporarily or permanently invoke one or more provisions of the General Terms and Conditions shall in no way constitute a waiver.

Article 21 – MODIFICATION
The Seller reserves the right to modify the content or location of the Website and these Terms and Conditions at any time without notice.
Any use of the Website or order placed following a modification to the Terms and Conditions shall constitute acceptance by each Customer of said modifications. The most recent and current version of the Terms and Conditions will always be available at the following address: villaoceanzen.com/mentions-legales
When changes to the Terms and Conditions are considered substantial, they may be brought to the attention of Customers by email and must be accepted by them the next time they log on to the Site.

Article 22 – DISPUTES
Any disputes that may arise in the context of the contractual relationship between the Customer and the Seller shall be resolved, as far as possible, amicably.
In the absence of an amicable settlement within one month of referral to one of the parties, all disputes to which the General Terms and Conditions may give rise, concerning their validity, interpretation, execution, termination, consequences and repercussions, shall be submitted to the court of Quimper.
The Customer is informed that, in accordance with Articles L.612-1 et seq. of the French Consumer Code, in the event of a dispute, they have the right to seek the assistance of a consumer mediator free of charge, with a view to reaching an amicable resolution of the dispute. To this end, after reading the information published by the e-commerce mediator of the Federation of E-commerce and Distance Selling (FEVAD) on its website (http://www.mediateurfevad.fr/index.php/espace-consommateur/#toggle-id-10), the Customer is invited to contact the mediation services:
By post to the following address:
FEVAD E-commerce Mediator,
60 rue la Boétie – 75008 Paris,
Or by completing the online referral form on the mediator's website.
Members may also resolve the dispute through the Online Dispute Resolution platform set up by the European Commission, accessible at the following address:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR

Article 23 – APPLICABLE LAW & LANGUAGE OF THE CONTRACT

These Terms and Conditions and the transactions arising therefrom are governed by and subject to French law. They are written in French. In the event of translation into one or more foreign languages, only the French text shall be deemed authentic in the event of a dispute.

ANNEXE 1 – DISPOSITIONS LEGALES
Article L. 217-4 du code de la consommation :
« Le vendeur livre un bien conforme au contrat et répond des défauts de conformité existant lors de la délivrance.
Il répond également des défauts de conformité résultant de l’emballage, des instructions de montage ou de l’installation lorsque celle-ci a été mise à sa charge par le contrat ou a été réalisée sous sa responsabilité ».
Article L. 217-5 du code de la consommation :
« Le bien est conforme au contrat : 1° S’il est propre à l’usage habituellement attendu d’un bien semblable et, le cas échéant :
– s’il correspond à la description donnée par le vendeur et possède les qualités que celui-ci a présentées à l’acheteur sous forme d’échantillon ou de modèle ;
– s’il présente les qualités qu’un acheteur peut légitimement attendre eu égard aux déclarations publiques faites par le vendeur, par le producteur ou par son représentant, notamment dans la publicité ou l’étiquetage ;
2° Ou s’il présente les caractéristiques définies d’un commun accord par les parties ou est propre à tout usage spécial recherché par l’acheteur, porté à la connaissance du vendeur et que ce dernier a accepté ».
Article L. 217-12 du code de la consommation :
« L’action résultant du défaut de conformité se prescrit par deux ans à compter de la délivrance du bien ».
Article L. 217-16 du code de la consommation :
« Lorsque l’acheteur demande au vendeur, pendant le cours de la garantie commerciale qui lui a été consentie lors de l’acquisition ou de la réparation d’un bien meuble, une remise en état couverte par la garantie, toute période d’immobilisation d’au moins sept jours vient s’ajouter à la durée de la garantie qui restait à courir.
Cette période court à compter de la demande d’intervention de l’acheteur ou de la mise à disposition pour réparation du bien en cause, si cette mise à disposition est postérieure à la demande d’intervention ».
Article L. 217-18 du code de la consommation :
« Le consommateur dispose d’un délai de quatorze jours pour exercer son droit de rétractation d’un contrat conclu à distance, à la suite d’un démarchage téléphonique ou hors établissement, sans avoir à motiver sa décision ni à supporter d’autres coûts que ceux prévus aux articles L. 221-23 à L. 221-25.
Le délai mentionné au premier alinéa court à compter du jour :
1° De la conclusion du contrat, pour les contrats de prestation de services et ceux mentionnés à l’article L. 221-4 ;
2° De la réception du bien par le consommateur ou un tiers, autre que le transporteur, désigné par lui, pour les contrats de vente de biens. Pour les contrats conclus hors établissement, le consommateur peut exercer son droit de rétractation à compter de la conclusion du contrat.
Dans le cas d’une commande portant sur plusieurs biens livrés séparément ou dans le cas d’une commande d’un bien composé de lots ou de pièces multiples dont la livraison est échelonnée sur une période définie, le délai court à compter de la réception du dernier bien ou lot ou de la dernière pièce.
Pour les contrats prévoyant la livraison régulière de biens pendant une période définie, le délai court à compter de la réception du premier bien ».
Article L. 221-21 du code de la consommation :
« Le consommateur exerce son droit de rétractation en informant le professionnel de sa décision de se rétracter par l’envoi, avant l’expiration du délai prévu à l’article L. 221-18, du formulaire de rétractation mentionné au 2° de l’article L. 221-5 ou de toute autre déclaration, dénuée d’ambiguïté, exprimant sa volonté de se rétracter.
Le professionnel peut également permettre au consommateur de remplir et de transmettre en ligne, sur son site internet, le formulaire ou la déclaration prévus au premier alinéa. Dans cette hypothèse, le professionnel communique, sans délai, au consommateur un accusé de réception de la rétractation sur un support durable ».
Article L. 221-23 du code de la consommation :
« Le consommateur renvoie ou restitue les biens au professionnel ou à une personne désignée par ce dernier, sans retard excessif et, au plus tard, dans les quatorze jours suivant la communication de sa décision de se rétracter conformément à l’article L. 221-21, à moins que le professionnel ne propose de récupérer lui-même ces biens.
Le consommateur ne supporte que les coûts directs de renvoi des biens, sauf si le professionnel accepte de les prendre à sa charge ou s’il a omis d’informer le consommateur que ces coûts sont à sa charge. Néanmoins, pour les contrats conclus hors établissement, lorsque les biens sont livrés au domicile du consommateur au moment de la conclusion du contrat, le professionnel récupère les biens à ses frais s’ils
ne peuvent pas être renvoyés normalement par voie postale en raison de leur nature.
La responsabilité du consommateur ne peut être engagée qu’en cas de dépréciation des biens résultant de manipulations autres que celles nécessaires pour établir la nature, les caractéristiques et le bon  fonctionnement de ces biens, sous réserve que le professionnel ait informé le consommateur de son droit de rétractation, conformément au 2° de l’article L. 221-5 ».
Article L. 221-24 du code de la consommation :
« Lorsque le droit de rétractation est exercé, le professionnel rembourse le consommateur de la totalité des sommes versées, y compris les frais de livraison, sans retard injustifié et au plus tard dans les quatorze jours à compter de la date à laquelle il est informé de la décision du consommateur de se rétracter.
Pour les contrats de vente de biens, à moins qu’il ne propose de récupérer lui-même les biens, le professionnel peut différer le remboursement jusqu’à récupération des biens ou jusqu’à ce que le consommateur ait fourni une preuve de l’expédition de ces biens, la date retenue étant celle du premier de ces faits.
Le professionnel effectue ce remboursement en utilisant le même moyen de paiement que celui utilisé par le consommateur pour la transaction initiale, sauf accord exprès du consommateur pour qu’il utilise un autre moyen de paiement et dans la mesure où le remboursement n’occasionne pas de frais pour le consommateur.
Le professionnel n’est pas tenu de rembourser les frais supplémentaires si le consommateur a expressément choisi un mode de livraison plus coûteux que le mode de livraison standard proposé par le professionnel ».
Article L. 221-27 du code de la consommation :
« L’exercice du droit de rétractation met fin à l’obligation des parties soit d’exécuter le contrat à distance ou le contrat hors établissement, soit de le conclure lorsque le consommateur a fait une offre.
L’exercice du droit de rétractation d’un contrat principal à distance ou hors établissement met automatiquement fin à tout contrat accessoire, sans frais pour le consommateur autres que ceux prévus aux articles L. 221-23 à L. 221-25 ».
Article L. 612-1 du code de la consommation :
« Tout consommateur a le droit de recourir gratuitement à un médiateur de la consommation en vue de la résolution amiable du litige qui l’oppose à un professionnel. A cet effet, le professionnel garantit au consommateur le recours effectif à un dispositif de médiation de la consommation.
Le professionnel peut mettre en place son propre dispositif de médiation de la consommation ou proposer au consommateur le recours à tout autre médiateur de la consommation répondant aux exigences du présent titre.
Lorsqu’il existe un médiateur de la consommation dont la compétence s’étend à l’ensemble des entreprises d’un domaine d’activité économique dont il relève, le professionnel permet toujours au consommateur d’y recourir.
Les modalités selon lesquelles le processus de médiation est mis en œuvre sont précisées par décret en Conseil d’Etat ».
Article L. 612-2 du code de la consommation :
« Un litige ne peut être examiné par le médiateur de la consommation lorsque :
1° Le consommateur ne justifie pas avoir tenté, au préalable, de résoudre son litige directement auprès du professionnel par une réclamation écrite selon les modalités prévues, le cas échéant, dans le contrat ;
2° La demande est manifestement infondée ou abusive ;
3° Le litige a été précédemment examiné ou est en cours d’examen par un autre médiateur ou par un tribunal ;
4° Le consommateur a introduit sa demande auprès du médiateur dans un délai supérieur à un an à compter de sa réclamation écrite auprès du professionnel ;
5° Le litige n’entre pas dans son champ de compétence.
Le consommateur est informé par le médiateur, dans un délai de trois semaines à compter de la réception de son dossier, du rejet de sa demande de médiation ».
Article 1641 du code civil :
« Le vendeur est tenu de la garantie à raison des défauts cachés de la chose vendue qui la rendent impropre à l’usage auquel on la destine, ou qui diminuent tellement cet usage, que l’acheteur ne l’aurait pas acquise, ou n’en aurait donné qu’un moindre prix, s’il les avait connus ».
Article 1648 alinéa 1 er du code civil
« L’action résultant des vices rédhibitoires doit être intentée par l’acquéreur dans un délai de deux ans à compter de la découverte du vice ».
ANNEXE 2 – FORMULAIRE DE RETRACTATION
(Veuillez compléter et renvoyer le présent formulaire si vous souhaitez vous rétracter du contrat).
A l’attention de ARDILLA JEMA – VILLA OCEAN ZEN
7, rue Pierre Teilhard de Chardin
29120 PONT L’ABBE
Je vous notifie par la présente ma rétractation du contrat portant sur la vente du/des Produits ci-dessous :

Order number:
Ordered on:
Received on:
Customer name:
Customer address:

If your request only concerns part of your order, please specify the product(s) you wish to return and the quantity:
Product No. 1:
Product No. 2:

Date:
Signature: