GENERAL TERMS AND CONDITIONS OF SALE

Article 1 - LEGAL INFORMATION

The present site, accessible at the URL villaoceanzen.com (the " Site "), is published by : ARDILLA JEMA - VILLA OCEAN ZEN, a non-trading property company (SCI), with registered office at 20, rue Per Jakez Hélias in Pont l'Abbé (29120), registered under number 841 582 372 at the Registre du Commerce et des Sociétés (RCS) de Quimper, with a capital of 500 euros, duly represented by its Manager, Mr Jérôme DELORME. hereafter referred to as the " Seller ".

The Vendor's Customer Service can be contacted:
● at the following number 06 65 57 53 07 at the following times: Monday to Friday, from 9:30am to 12pm and from 2pm to 5pm.
● by email by addressing yourself to ardillajema@gmail.com.
The villaoceanzen.com website is hosted by : INFOMANIAK NETWORK, a public limited company (SA), whose registered office is at 26, avenue de la Praille ZA - 1227 Carouge in Geneva (SWITZERLAND).

Article 2 - SCOPE OF APPLICATION

These general terms and conditions of sale (the "General Terms and Conditions") apply exclusively to the sale of products marketed by the Seller on the Site (the "Products") to any professional customer acting in the course of his or her business and having created an account (the "Customer").
The General Conditions provide in particular the conditions of purchase, payment and delivery of the Products ordered by the Customer. The Customer may refer to the description of each Product on the Site in order to know the characteristics of the latter.
The placing of an order for Products on the Site implies, on the part of the Customer, the prior acceptance without restriction or reservation of the General Conditions, of which the Customer declares to have read.

The General Terms and Conditions are made available to Customers on the Site where they can be consulted directly and can also be communicated to them on request by any means.
The General Conditions are applicable notwithstanding any stipulation to the contrary appearing in any document issued by the Customer, and in particular in its general conditions of purchase.
The General Conditions are applicable subject to any stipulation to the contrary appearing in the order form or in any special conditions concluded between the Vendor and the Customer concerned.

Article 2 - PRODUCTS AND AVAILABILITY
2.1 - Shop Products
The price and essential characteristics of each Product are described in a data sheet appearing on the Site and edited, as the case may be, by the Seller or its suppliers.
This data sheet may include descriptions, photographs and graphics which are provided for illustrative purposes only and may be modified/updated on the Site by the Seller.
The Products offered comply with French legislation and European CE standards in force at the time the order is placed.
The offers of Products and prices are valid as long as they are visible on the Site, within the limit of stocks available at the Seller and its suppliers, except in the case of special operations whose duration of validity is specified on the Site.
The fact that the Seller presents Products on the Site does not constitute an obligation to market them, particularly in the event of stock shortage, unavailability of Products or impossibility of marketing said Products, whatever the reason.
Information on the availability of the Products is communicated to the Customer at the time of placing an order for information purposes only (subject to any stock error, simultaneous order or deterioration of the product).
In the event that one or more Products are unavailable following the placing of an order, the Vendor shall inform the Customer in writing of the waiting period for the receipt of the temporarily unavailable Product. In this case:
- the Vendor may, with the Customer's agreement, offer a product of the same nature as the one initially ordered at the same price;
- the Customer shall have the choice of waiting for the missing Product(s) to become available in order to receive the entire order in a single shipment;
- the Customer may cancel the order in its entirety; or
- the Customer may cancel the order for the unavailable Product(s) and thus receive the other Products in the order.

2.2. – Prestations
Le Vendeur propose également sur son Site des prestations diverses (massages, soins esthétiques, coach sportif, yoga etc.) réalisées par des partenaires de qualité et de confiance.
Lorsqu’un Client prend rendez-vous sur le Site pour l’une de ses prestations, il reçoit une confirmation et/ou des sms de rappel.  Ils contiennent des informations importantes au sujet du ou des rendez-vous à venir. Dans le cas où le client ne recevrait pas son e-mail et/ou sms de confirmation, il s’engage à nous contacter par téléphone pour avoir confirmation orale de son rendez-vous ou pour connaître des informations relatives à son rendez-vous.
Sans cette confirmation, rien ne garantit que le rendez-vous aura lieu.
Nous mettons à la disposition de notre clientèle, un système de prise de rendez-vous intuitif et performant via internet et centralisé avec la prise de rendez-vous par téléphone. Si vous ne pouvez pas honorer votre rendez-vous, vous devez l’annuler via votre compte directement sur ou sur l’application mobile ou nous prévenir par téléphone au moins une heure avant. A défaut, aucun remboursement ne pourra être effectué.
Les Prestations n’ont aucune vocation médicale, conformément à l’article L. 489 du code de santé publique et au décret n° 96-879 du 8 octobre 1996.

Article 3 - REGISTRATION CONDITIONS
Any Customer wishing to take full advantage of the Site and purchase Products must:
- have full capacity and act strictly for professional purposes;
- create his or her personal space on the Site by filling in the various fields of the account creation form (name, company registration number, name of the contact person, e-mail address, telephone number, etc.);
- confirm acceptance of the General Terms and Conditions;
- confirm registration.
Access to the Site is possible from a computer, a smartphone or a tablet by connecting to the Site.
The use of the Site requires a broadband internet connection and mobile internet where applicable.
Customers are personally responsible for setting up the computer and telecommunication means to access the Site.
The Services are accessible only from a single connection at a time.
When creating an account with e-mail, the Customer is invited to choose a password, which guarantees the confidentiality of the information that will be
contained in his account.
In order to validate the registration, the Seller sends a confirmation e-mail to the e-mail address provided by the Customer. The Customer shall then activate his account by clicking on the hyperlink provided for this purpose in the confirmation e-mail.
Each Customer guarantees the sincerity and accuracy of the information provided for the purposes of his registration, undertakes to notify him of any subsequent changes and guarantees that the said information does not infringe the rights of third parties.
The Customer can modify this information, login and password from his account on the Site.
The Customer undertakes not to disclose or transfer his account, identifiers and passwords and is solely responsible for their use until they are deactivated. The Customer shall immediately inform the Seller of any loss or unauthorized use of his account.
The Seller reserves the right to delete the account of any Customer who has provided incorrect information.

Article 4 - ORDERS
Any Customer wishing to purchase Products online on the Site must:
- log in to his or her Customer account;
- select the Products he or she wishes to purchase in his or her shopping cart;
- fill in the various fields of the Customer order form;
- confirm his or her acceptance of the General Terms and Conditions;
- confirm his or her acceptance of the order for the Products;
- choose his or her method of payment;
- make payment for the Products
Unless expressly provided for on the Site, the Customer may not modify his or her order after it has been validated, which will be firm and final.

Upon receipt of payment for the Products included in the order, the Seller shall send the Customer an e-mail confirming the order to the e-mail address provided by the Customer.
The order confirmation e-mail shall summarize the essential characteristics of the Product(s) ordered, the total price, and any other relevant information.
This email will also indicate a tracking number for the Customer's order.
By placing an order on the Site, the Customer expressly accepts that the Vendor may send him an invoice by electronic means. However, the Customer may obtain a paper invoice by sending a request to Customer Service.
In order to fight fraud, the Vendor or its payment or delivery service providers may request additional proof from the Customer or contact the Customer at the time the order is accepted and/or shipped.
In the event of unjustified refusal by the Customer to provide the requested information and/or proof, the Vendor reserves the right not to accept or to cancel the order without any right of appeal.
The Seller also reserves the right not to accept or to cancel the order of any Customer who has provided erroneous information, who does not pay for the Products, with whom there is a dispute relating to the payment of a previous order or who has an abnormally high level of orders.

Article 5 - PRICE TERMS
The Products are marketed at the Seller's price list in force on the Site on the day of the order, expressed in euros excluding taxes and costs.
The prices are firm and non-revisable during their period of validity, the parties expressly waiving the provisions of Article 1195 of the Civil Code.
The possible costs of transport, delivery, processing of the order (postage, packaging, preparation of the package, optional services subscribed by the Customer) and other costs, interests and commissions are indicated in the summary of the order and are established according to the place and the method of delivery selected by the Customer, as well as the type of Product and/or the quantity of Products ordered by the Customer.
Any particular request from the Customer after the order and generating costs (packaging, transport, etc.) will be subject to additional billing to the Customer.
When the Products are not received by the Customer and must be reshipped, additional processing, shipping, transportation and delivery charges may be billed to the Customer under the same conditions as those provided for at the time of the order.
Seller reserves the right to change its prices at any time for any Products ordered after such change.

Any price reductions, discounts and rebates may apply to the Products under the conditions set forth on the Seller's Site or in any other document communicated to the Customer. In the event of a promotional price, the Seller undertakes to apply this price to any order placed during the promotional period.
Any modification of the prices resulting from an increase in the value added tax or the creation of any new tax based on the price of the Products shall be immediately and automatically applied.

Article 6 - CONDITIONS OF INVOICING AND PAYMENT
6.1 - INVOICING
The Products and Services are invoiced and the price is due in full and payable in cash on the day of the order.
In case of early payment by the Customer, no discount will be applied. Under no circumstances may payments be suspended or offset without prior written agreement between the Seller and the Customer. Any suspension, deduction or set-off made unilaterally by the Customer shall be treated as a default in payment and shall entail all the consequences of late payment.
It is expressly agreed that the Customer is validly put in default of payment by the sole exigibility of the obligation, in accordance with the provisions of Article 1344 of the Civil Code. In case of late payment of any of the due dates, the Seller reserves the right, without any compensation being due to the Customer, to :
- demand immediate payment of all sums due for the Products, which shall become immediately payable regardless of their initial due date;
- refuse any new order or demand for any new order a cash payment or a guarantee for the proper execution of the commitments;
- charge any partial payment first to the non-privileged part of the debt and then to the sums that are due the earliest;
- reduce, suspend or cancel orders for Products in progress, 7 days after formal notice has remained without effect, made by the Seller to the Customer;
- apply, without prior formal notice, to all sums due, from the first day of delay and until full payment, late penalties calculated at the rate referred to in Article L. 441-6 of the French Commercial Code; and/or
- demand payment of a fixed indemnity of 40 euros for collection costs, for each invoice paid late, and payment of an indemnity equal to 10% of the sums still owed on the Sales of Products, without prejudice to compensation for any damage actually suffered.
The Seller shall have the right to proceed to a settlement by way of compensation, by operation of law, and without formalities, of all sums that it may owe, with the debts of the Customer towards it, whether or not the conditions of legal compensation have been established.

6.2 - METHODS OF PAYMENT
The Customer expressly acknowledges that any order placed on the Site is an order with an obligation to pay, which requires the payment of a price for the Products under the conditions mentioned above.
The Site uses the online payment solution of CREDIT AGRICOLE.
Orders can be paid using the following payment method:
- Payment by credit card. The payment is made directly on the secure bank servers of the Seller's bank, the Customer's bank details do not pass through the Site. The bank details communicated at the time of payment are protected by an SSL (Secure Socket Layer) encryption process. Bank cards issued by banks domiciled outside France must
be international bank cards. The payment via these bank cards is made in cash, without discount.

Article 7 - DELIVERY OF PRODUCTS
7.1 Delivery
The delivery of the Products ordered by the Customer will not be possible until the Customer has made the effective payment of the amount referred to in article 6.1 above.
The Products can be delivered in the following geographical areas: Metropolitan France only.
Upon confirmation of the order and payment by the Customer, the Products will be shipped according to the method, address and delivery time indicated in the order summary with the corresponding invoice.
In this respect, the Customer undertakes to make every effort to ensure the proper receipt of the Products on the day of delivery. The cost of any new delivery shall be borne by the Customer. Furthermore, in the event of a delivery error resulting from the Customer's communication of inaccurate information (place of delivery, accessibility of the place or any other problem) leading to the need to make a new delivery, the related costs will be invoiced to the Customer.
If the Seller agrees in advance, the Customer may collect the Products ordered from the place indicated by the Seller.
The delivery times provided for in the orders are given as an indication only, depending on the availability of the Products ordered and the delivery times applied by the Seller's partners.
Delays in delivery, provided they are reasonable, shall not give rise to any right to cancel the sale, to refuse the goods or to claim damages. In the event of a delay of more than 30 days, the Customer shall however be entitled to request the cancellation of the sale, and the advance payments already made shall be returned to him by the Vendor.
In the event of delivery outside metropolitan France, the Customer shall be considered as the importer of the Products and shall be bound by the regulations of the country of delivery, it being specified that cross-border deliveries may be subject to an opening and inspection procedure by the customs authorities.
7.2 Compliance with delivery
The number and condition of the Products must be checked by the Customer at the time of delivery.
The Seller shall be obliged to take back the Products in case of delivery of non-conforming or deteriorated Products at delivery.
The Customer must make a written declaration to the carrier of any apparent defects, missing products or damage by means of clear, precise and complete reservations on the delivery slip. The Customer shall confirm his claim to the Seller and the carrier by registered letter with acknowledgement of receipt within seven (7) days from the delivery of the goods.
The Seller shall validate the return request and send the Customer by e-mail a return form to be attached to the shipment of the Products.
The Customer shall return the non-conforming Product to the Seller as soon as possible.
Unless Seller's sole responsibility is indisputably established or expressly acknowledged by Seller, the costs and risks of return shall be borne by Customer. The Seller reserves the right to refuse the return if the Products are not in their original condition.
If the Customer fails to comply with the above procedure, the Customer shall be deemed to have waived all claims against the Seller and/or the carrier and to have received the goods in good condition. Consequently, the Seller shall not accept any claim, return or request for credit from the Customer.

Article 8 – DROIT DE RETRACTATION
Conformément aux dispositions légales en vigueur, le Client dispose d’un délai de quatorze (14) jours francs à compter de la date de réception de la commande pour exercer son droit de rétractation auprès du Vendeur, sans avoir à justifier de motifs ni à payer de pénalité. Si ce délai expire un samedi, un dimanche ou un jour férié, il est prolongé jusqu’au premier jour ouvré suivant.
La notification de l’exercice du droit de rétractation devra être faite par courrier ou par email (via la page « Contact » sur Site) au Vendeur, en utilisant le formulaire ci-dessous.
Le Client a l’obligation de renvoyer les Produits objets de la commande dans leur état d’origine, non ouverts, non utilisés et non portés, au plus tard dans les quatorze (14) jours suivant la notification de sa volonté d’exercer son droit de rétractation au Vendeur. Les frais de retour sont à la charge du Client et ne seront pas remboursés par le Vendeur, sauf accord explicite de ce dernier.
Le remboursement du prix de la commande et des éventuels frais de livraison sera effectué dans un délai de quatorze (14) jours ouvrés au maximum, à compter de la réception par le Vendeur des Produits retournés par le Client, selon le même mode de paiement que celui utilisé par le Client pour le règlement de la commande.
En cas de rétractation, le contrat de vente et, le cas échéant l’Abonnement, se trouvent résiliés.

Article 9 - OWNERSHIP AND RISKS
9.1 - Reservation of ownership
Notwithstanding the provisions of Article 1583 of the French Civil Code, it is expressly agreed with the Customer that the transfer of ownership of the Products delivered is suspended until full and effective payment of the price in principal, interest, taxes and all incidental costs. The remittance of bills of exchange, bank checks or any other instrument creating an obligation to pay does not constitute effective payment in this respect.
The acceptance of deliveries or documents relating to such deliveries shall constitute acceptance of this clause.
In the event of non-payment of the price on the agreed due date, the Seller expressly reserves the right to consider the sale cancelled and to reclaim the said Products after formal notice by registered letter or bailiff's summons which has remained without effect within fourteen (14) days of their presentation.
As long as the Products do not belong to the Customer, he is forbidden to dispose of them, in particular to pledge them, to exchange them, to transfer them as a guarantee. However, as a tolerance and for the sole needs of its activity, the Seller authorizes the Customer to resell the Products. Consequently, the Customer undertakes to inform its customers, professional resellers, of the existence of the retention of title clause on the Products and of the right that the Seller reserves to claim, in their hands, either the disputed Products or the price.
The Customer also undertakes, in return, to identify the Products under retention of title not only at the end of the exercise but also permanently, by any means at its convenience. The Customer shall include the Products subject to retention of title in the assets of its balance sheet. Products pending sale are presumed to be unpaid up to the amount of the seller's claim according to the "first in, first out" (FIFO) rule, i.e. any payment by the Customer will be allocated to the oldest Products and it will be the Products subject to the last delivery that will always be considered as
subject to the retention of title.
Notwithstanding the fact that the Customer will only have ownership of the Products as of the effective payment, the transfer of the risks of the Products to the Customer will take place under the conditions envisaged below. Consequently, the Customer undertakes to take all necessary care in the custody and preservation of the said goods.
The Customer shall immediately notify the Seller by any means ensuring perfect communication of any fact likely to jeopardize its right of ownership, in particular of the opening of a safeguard, liquidation or judicial recovery procedure, of seizure or of any other protective measure. In the event of the opening of safeguard, liquidation or receivership proceedings, the Customer undertakes to participate in the establishment of an inventory of the Products in its inventory for which the Seller claims ownership or payment and to assist the Seller effectively in the reclamation proceedings brought before the competent authorities. In the event of seizure or any other protective measure on the Products delivered by the Seller, the Customer shall lodge all protests against the third party and take all protective and enforcement measures.
All legal and judicial costs generated by the recovery of the Products under retention of title or their price shall be borne by the Customer.

9.2 - Transfer of risks
The Products shall be at the expense, risk and peril of the Customer as of their delivery to the carrier or their collection by the Customer.
In this case, the Vendor shall be deemed to have fulfilled its delivery obligation as soon as it has handed over the Products to the carrier and the latter has accepted them without reservation, and the Customer shall have no recourse against the Vendor in the event of a delivery defect or lack of conformity of the Products upon delivery.
The Customer shall consequently take out all useful insurance contracts guaranteeing the risks of loss, destruction or theft of the goods whose risks have been transferred.

Article 10 - WARRANTY
Any return of defective Products or Products with a material, design or manufacturing defect requires the prior written consent of the Seller. Unless the Seller's responsibility is indisputably established or expressly acknowledged by the Seller, the costs and risks of return shall be borne by the Customer. Seller reserves the right to refuse to accept the return of Products if they are not in their original condition.
No return of unsold Products will be accepted.
Any defective Product may be repaired, replaced by an identical or equivalent product, or reimbursed, depending on the solution that the Seller or the manufacturers concerned deem most appropriate, except in the case of
- alteration or modification of the Products;
- abnormal or non-compliant use of the Products;
- defects and consequences related to use not in accordance with the use for which the Products are intended;
- defects and consequences related to any external cause;
- normal wear and tear of the Products;
- non-compliance with the return procedure by the Customer.
In the event of a dispute over the warranty of a Product, the parties shall do their best to reach an amicable settlement of the situation.
In the event of failure to reach an amicable settlement and in the event of sufficiently serious non-performance by the Seller, the Customer shall be entitled to terminate the sale by operation of law and to obtain, where appropriate, damages from the Seller to compensate for the loss suffered, the Customer waiving in advance the right to seek compulsory performance in kind of Products by the Seller or a third party or a proportional reduction in the price, in express derogation of the provisions of Articles 1221, 1222 and 1223 of the French civil code.

Article 11 - AVAILABILITY OF THE WEBSITE
The Seller endeavors to ensure the access and the good functioning of the Site twenty-four hours on twenty-four, seven days on seven.
However, the Vendor cannot exclude the possibility that access to and operation of the Site may be interrupted in particular in the event of force majeure, malfunctioning of the Customer's equipment or Internet network, failure of telecommunications operators, interruption of the electricity supply, abnormal, illicit or fraudulent use of the Site by a Customer or a third party, decision by the competent authorities, or for any other reason.
The Vendor also reserves the right to make any changes and improvements to the Site and the Services that it deems necessary for technical developments or proper operation.
General and temporary interruptions of the Site will, as far as possible, be notified via the Site before they occur, except when these interruptions are of an emergency nature.

Article 12 - LIABILITY
The responsibility of the Seller cannot be engaged in the case where the non-fulfilment of its obligations would be attributable to the Customer, to the unforeseeable and insurmountable fact of a third party to the contract or to a case of absolute necessity within the meaning of the article 1218 of the Civil code, including, but without being limited to, the unforeseeable events such as strikes, work stoppages, labor unrest, factory closures, floods, fires, production or transportation failures not caused by the Seller's own actions, supply failures, wars, riots, insurrections and, more generally, any circumstance or event that prevents the Seller from properly performing its obligations.
The Seller shall not be liable for any indirect or consequential damages such as financial loss, loss of opportunity, loss of profit, loss of contract, loss of order, loss of customers, operating loss, commercial loss or disturbance, or loss of image, which may result from the delivery of non-conforming or defective Products or from the non-delivery of Products.
The sale of Products and the present General Conditions being in conformity with the French legislation, the responsibility of the Salesman could not be committed in the event of non-observance of the legislation of another country as soon as the Customer carries out an order of Product starting from another country.
In any case and in all cases of return, if the liability of the Seller were to be retained, it could not in any case go beyond the purchase price of the goods paid by the Customer.
In accordance with the provisions of Article 2254 of the French Civil Code, any legal action by a Customer against the Seller shall be time-barred at the end of one (1) year following the date on which the Customer concerned became aware or is presumed to have become aware of the harmful event.

Article 13 - RECORDING SYSTEMS
The computerized records, kept in the computer systems of the Seller and its partners under reasonable security conditions, shall be considered as proof of the communications and actions of the Customers and the Seller. The archiving of these elements is made on a reliable and durable support so as to correspond to a faithful and durable copy within the meaning of the applicable regulations.
Each Customer acknowledges the value of evidence of the automated recording systems of the Site, declares that he/she waives the right to contest them in case of litigation and admits that these elements receive the same probative force as a handwritten document signed by hand under the terms of the Law n° 2000-230 of March 13, 2000 adapting the right of evidence to information technologies and relating to the electronic signature.

Article 14 - PERSONAL DATA
As part of its commercial relations, the Seller is required to collect and process personal data of Customers as this information is necessary to ensure the processing, tracking and delivery of the order, as well as to establish an invoice.
This data is processed in accordance with applicable laws and regulations relating to data protection and confidentiality, including Regulation No. 2016/679 known as the General Regulation on the Protection of Personal Data (RGPD).
In accordance with the amended law n° 78-17 of January 6, 1978 known as the Data Protection Act, each Customer has the right to oppose (art. 38), access (art. 39), rectify or delete (art. 40) data concerning you. You can exercise this right by contacting the Seller by post or e-mail at the above address.

14.1 - Confidentiality of data
The information allowing the Customer to identify himself on the Site, such as the identifier and the password, are personal and confidential. This information may only be modified on the Customer's initiative or by the Vendor at the Customer's express request.
Any order placed using the Customer's login and password shall be deemed to have been placed by the Customer. The Customer is solely responsible for the use of his identification elements and is required to keep them secret. The Seller shall not be held responsible for any disclosure on his part. The Seller shall not be held responsible for any damage caused by the disclosure of these personal and confidential data by the Customer and therefore for their use by an unauthorized third party.
The Customer may register free of charge on the Bloctel telephone marketing opposition list at the following address: www.bloctel.gouv.fr.
The Seller collects information when Customers send a message via the contact form (name, e-mail address, telephone number). In addition, the Seller automatically receives and records information from the Customer's computer and browser, including IP address, software and hardware, and the page requested.
All information collected may be used to:
- personalize your experience and meet your individual needs;
- provide customized advertising content;
- improve the Seller's website;
- improve customer service and support needs;
- contact Customers by e-mail;
- administer a contest, promotion or survey.
Personal information will not be sold, exchanged, transferred, or given to another company for any reason, without the Customer's consent, other than what is necessary to fulfill a request and/or transaction.
We use the email address you provide to send you occasional company news, etc. If at any time you wish to unsubscribe and no longer receive emails, you can send a message via our contact form.
The data is kept for 5 years.
14.2 - Cookies
The Site uses cookies and other tracers, which allow to record information about the navigation of the terminal (computer or smartphone) on the website.
Our cookies improve access to our site and identify regular visitors. In addition, our cookies improve the user experience by tracking and targeting user interests.
However, this use of cookies is in no way linked to any personally identifiable information on our site.

Article 15 - HYPERTEXT LINKS
The hypertext links available on the Site may lead to third party or partner sites. They are provided solely for the convenience of the Customer, in order to facilitate the use of resources available on the Internet. If the Customer uses these links, he/she will leave the Site and agree to use the third-party sites at his/her own risk or, as the case may be, in accordance with the conditions governing them.
In any event, the existence of a hypertext link to the Site from a third party site or on the Site to a third party or partner site shall not incur the liability of the Vendor in any respect whatsoever and in particular as to the availability, content and products and/or services available on or from this third party or partner site.
The Customer is not authorized to create on a third party site one or more hypertext links to the home page of the Site or to its profile page, except with the prior written authorization of the Seller.

Article 16 - INTELLECTUAL PROPERTY
The Seller is the sole owner of all the contents present on the Site, in particular and without limitation, all texts, files, images animated or not, photographs, videos, logos, drawings, models, software, brands, visual identity, database, structure of the Site and all other elements of intellectual property and other data or information which are protected by the French and international laws and regulations relating in particular to the intellectual property.
Consequently, none of the Site's Content may be modified, reproduced, copied, duplicated, sold, resold, transmitted, published, communicated, distributed, broadcast, represented, stored, used, rented or exploited in any other way, whether free of charge or for a fee, by a Customer or by a third party, regardless of the means and/or media used, whether known or unknown to date, without the prior written authorization of the Vendor, and the Customer shall be solely liable for any unauthorized use and/or exploitation.
In addition, any extraction, integration, compilation, or use for commercial purposes of information contained in the databases accessible on the Site, as well as any use of software, robots, data mining systems and other data collection tools is strictly prohibited to Customers.
However, the Vendor grants Customers, subject to their compliance with these General Terms and Conditions, a non-exclusive and non-transferable right to access, download and print the contents of the Site, which are fully owned by the Vendor, for personal and non-commercial use.
The Seller may hold intellectual and/or industrial property rights concerning the Products sold to the Customer. Should Customer become aware of any infringement of the Seller's intellectual and/or industrial property rights, Customer shall immediately inform the Seller in writing.

Article 17 - DURATION - SUSPENSION - TERMINATION
In the event of a one-off sale or in application of special conditions, these General Conditions shall apply for the duration of each transaction for the sale of Products carried out between the Vendor and a Customer or, where applicable, for the duration of the special conditions concluded with a Customer.
The Vendor reserves the right to suspend a Customer's access to the Site, either permanently or temporarily, in the event of a breach by the Customer of its obligations under these General Conditions.
In addition, the Seller or the Customer may terminate the General Terms and Conditions in advance by sending a written notice:
- in the event of the occurrence of a case of force majeure as referred to in Article 11;
- after notifying the other party in the event of a serious breach by the latter of its obligations or under the applicable laws and regulations, which has not been remedied within a period of fifteen (15) days (where such breach can be remedied) following written notification indicating the nature of the breach and the need to remedy it.

Article 18 - CONFIDENTIALITY
During the term of the present agreement, each party may become aware of or receive confidential information, documents and/or data concerning the other party. Therefore, each party undertakes, both in its own name and in the name of its employees for whom it acts as guarantor, to preserve the strict confidentiality of all information, documents and/or confidential data of any nature relating to the results, activity or clientele of the other party or any information received or obtained from a party within the framework of the contractual relations established.
This confidentiality undertaking by the parties shall be valid both for the duration of this Agreement and for a period of two (2) years following its expiration or termination.

Article 19 - NOTIFICATIONS
Any written notice or summons required or permitted by virtue of the provisions hereof shall be validly given if addressed by hand-delivered letter or by bearer against receipt of delivery, by registered mail with acknowledgement of receipt, or by electronic mail (except in the event of termination hereof), addressed to the address of the party concerned, each party electing domicile at its registered office.
Any change of address of a party for the purposes of this Agreement shall be notified to the other party in the manner provided above.
Notices made by hand or by bearer shall be deemed to have been made on the date of delivery to the addressee, as evidenced by the delivery receipt. Notices made by registered mail with return receipt requested shall be deemed to have been made on the date of their first presentation at the addressee's address. Notices made by electronic mail shall be presumed to have been made on the date the electronic mail was sent.

Article 20 - AUTONOMY AND ABSENCE OF WAIVER
If any of the stipulations of the present General Terms and Conditions were to be declared null and void or inapplicable for any reason whatsoever in application of a law, regulation or following a court decision that has become final, it would be deemed unwritten and the other stipulations would remain in force.
The fact that the Vendor does not avail himself temporarily or permanently of one or more stipulations of the General Conditions shall in no case entail waiver.

Article 21 - MODIFICATION
The Seller reserves the right to modify at any time and without notice the content or location of the Site and these General Conditions.
Any use of the Site or order following a modification to the General Conditions shall imply acceptance by each Customer of the said modifications. The most recent and current version of the Terms and Conditions will always be available at the following address: villaoceanzen.com/mentions-legales
When changes to the Terms and Conditions are considered to be substantial, they may be brought to the attention of customers by e-mail and must be accepted by them the next time they log on to the site.

Article 22 - DISPUTES
Any disputes that may arise within the framework of the contractual relations established between the Customer and the Vendor must be resolved, as far as possible, amicably.
In the absence of an amicable settlement within a period of one month from the date of referral to one of the parties, all disputes to which the General Conditions could give rise, concerning both their validity, interpretation, execution, termination, their consequences and their consequences, will be submitted to the judicial court of Quimper.
The Customer is informed that, in accordance with articles L.612-1 and following of the Consumer Code, he/she has the right, in case of dispute, to have recourse free of charge to a consumer mediator, with a view to the amicable resolution of the dispute. To this end, after having taken note of the information published by the mediator of the e-commerce of the Federation of the e-commerce and the remote sale (FEVAD) on its Internet site (http://www.mediateurfevad.fr/index.php/espace-consommateur/#toggle-id-10), the Customer is invited to contact the services of mediation:
By postal way at the address:
Mediator of the e-commerce of the FEVAD,
60 rue la Boétie - 75008 Paris,
Or by filling the form of seizure on line present on the site of the mediator.
Members may also resolve the dispute through the online dispute resolution platform set up by the European Commission, accessible at the following address:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR

Article 23 - APPLICABLE LAW & LANGUAGE OF THE CONTRACT

The present General Conditions and the operations resulting from them are governed by and subject to French law. They are written in French. In the event of translation into one or more foreign languages, only the French text will be deemed authentic in the event of a dispute.

ANNEXE 1 – DISPOSITIONS LEGALES
Article L. 217-4 du code de la consommation :
« Le vendeur livre un bien conforme au contrat et répond des défauts de conformité existant lors de la délivrance.
Il répond également des défauts de conformité résultant de l’emballage, des instructions de montage ou de l’installation lorsque celle-ci a été mise à sa charge par le contrat ou a été réalisée sous sa responsabilité ».
Article L. 217-5 du code de la consommation :
« Le bien est conforme au contrat : 1° S’il est propre à l’usage habituellement attendu d’un bien semblable et, le cas échéant :
– s’il correspond à la description donnée par le vendeur et possède les qualités que celui-ci a présentées à l’acheteur sous forme d’échantillon ou de modèle ;
– s’il présente les qualités qu’un acheteur peut légitimement attendre eu égard aux déclarations publiques faites par le vendeur, par le producteur ou par son représentant, notamment dans la publicité ou l’étiquetage ;
2° Ou s’il présente les caractéristiques définies d’un commun accord par les parties ou est propre à tout usage spécial recherché par l’acheteur, porté à la connaissance du vendeur et que ce dernier a accepté ».
Article L. 217-12 du code de la consommation :
« L’action résultant du défaut de conformité se prescrit par deux ans à compter de la délivrance du bien ».
Article L. 217-16 du code de la consommation :
« Lorsque l’acheteur demande au vendeur, pendant le cours de la garantie commerciale qui lui a été consentie lors de l’acquisition ou de la réparation d’un bien meuble, une remise en état couverte par la garantie, toute période d’immobilisation d’au moins sept jours vient s’ajouter à la durée de la garantie qui restait à courir.
Cette période court à compter de la demande d’intervention de l’acheteur ou de la mise à disposition pour réparation du bien en cause, si cette mise à disposition est postérieure à la demande d’intervention ».
Article L. 217-18 du code de la consommation :
« Le consommateur dispose d’un délai de quatorze jours pour exercer son droit de rétractation d’un contrat conclu à distance, à la suite d’un démarchage téléphonique ou hors établissement, sans avoir à motiver sa décision ni à supporter d’autres coûts que ceux prévus aux articles L. 221-23 à L. 221-25.
Le délai mentionné au premier alinéa court à compter du jour :
1° De la conclusion du contrat, pour les contrats de prestation de services et ceux mentionnés à l’article L. 221-4 ;
2° De la réception du bien par le consommateur ou un tiers, autre que le transporteur, désigné par lui, pour les contrats de vente de biens. Pour les contrats conclus hors établissement, le consommateur peut exercer son droit de rétractation à compter de la conclusion du contrat.
Dans le cas d’une commande portant sur plusieurs biens livrés séparément ou dans le cas d’une commande d’un bien composé de lots ou de pièces multiples dont la livraison est échelonnée sur une période définie, le délai court à compter de la réception du dernier bien ou lot ou de la dernière pièce.
Pour les contrats prévoyant la livraison régulière de biens pendant une période définie, le délai court à compter de la réception du premier bien ».
Article L. 221-21 du code de la consommation :
« Le consommateur exerce son droit de rétractation en informant le professionnel de sa décision de se rétracter par l’envoi, avant l’expiration du délai prévu à l’article L. 221-18, du formulaire de rétractation mentionné au 2° de l’article L. 221-5 ou de toute autre déclaration, dénuée d’ambiguïté, exprimant sa volonté de se rétracter.
Le professionnel peut également permettre au consommateur de remplir et de transmettre en ligne, sur son site internet, le formulaire ou la déclaration prévus au premier alinéa. Dans cette hypothèse, le professionnel communique, sans délai, au consommateur un accusé de réception de la rétractation sur un support durable ».
Article L. 221-23 du code de la consommation :
« Le consommateur renvoie ou restitue les biens au professionnel ou à une personne désignée par ce dernier, sans retard excessif et, au plus tard, dans les quatorze jours suivant la communication de sa décision de se rétracter conformément à l’article L. 221-21, à moins que le professionnel ne propose de récupérer lui-même ces biens.
Le consommateur ne supporte que les coûts directs de renvoi des biens, sauf si le professionnel accepte de les prendre à sa charge ou s’il a omis d’informer le consommateur que ces coûts sont à sa charge. Néanmoins, pour les contrats conclus hors établissement, lorsque les biens sont livrés au domicile du consommateur au moment de la conclusion du contrat, le professionnel récupère les biens à ses frais s’ils
ne peuvent pas être renvoyés normalement par voie postale en raison de leur nature.
La responsabilité du consommateur ne peut être engagée qu’en cas de dépréciation des biens résultant de manipulations autres que celles nécessaires pour établir la nature, les caractéristiques et le bon  fonctionnement de ces biens, sous réserve que le professionnel ait informé le consommateur de son droit de rétractation, conformément au 2° de l’article L. 221-5 ».
Article L. 221-24 du code de la consommation :
« Lorsque le droit de rétractation est exercé, le professionnel rembourse le consommateur de la totalité des sommes versées, y compris les frais de livraison, sans retard injustifié et au plus tard dans les quatorze jours à compter de la date à laquelle il est informé de la décision du consommateur de se rétracter.
Pour les contrats de vente de biens, à moins qu’il ne propose de récupérer lui-même les biens, le professionnel peut différer le remboursement jusqu’à récupération des biens ou jusqu’à ce que le consommateur ait fourni une preuve de l’expédition de ces biens, la date retenue étant celle du premier de ces faits.
Le professionnel effectue ce remboursement en utilisant le même moyen de paiement que celui utilisé par le consommateur pour la transaction initiale, sauf accord exprès du consommateur pour qu’il utilise un autre moyen de paiement et dans la mesure où le remboursement n’occasionne pas de frais pour le consommateur.
Le professionnel n’est pas tenu de rembourser les frais supplémentaires si le consommateur a expressément choisi un mode de livraison plus coûteux que le mode de livraison standard proposé par le professionnel ».
Article L. 221-27 du code de la consommation :
« L’exercice du droit de rétractation met fin à l’obligation des parties soit d’exécuter le contrat à distance ou le contrat hors établissement, soit de le conclure lorsque le consommateur a fait une offre.
L’exercice du droit de rétractation d’un contrat principal à distance ou hors établissement met automatiquement fin à tout contrat accessoire, sans frais pour le consommateur autres que ceux prévus aux articles L. 221-23 à L. 221-25 ».
Article L. 612-1 du code de la consommation :
« Tout consommateur a le droit de recourir gratuitement à un médiateur de la consommation en vue de la résolution amiable du litige qui l’oppose à un professionnel. A cet effet, le professionnel garantit au consommateur le recours effectif à un dispositif de médiation de la consommation.
Le professionnel peut mettre en place son propre dispositif de médiation de la consommation ou proposer au consommateur le recours à tout autre médiateur de la consommation répondant aux exigences du présent titre.
Lorsqu’il existe un médiateur de la consommation dont la compétence s’étend à l’ensemble des entreprises d’un domaine d’activité économique dont il relève, le professionnel permet toujours au consommateur d’y recourir.
Les modalités selon lesquelles le processus de médiation est mis en œuvre sont précisées par décret en Conseil d’Etat ».
Article L. 612-2 du code de la consommation :
« Un litige ne peut être examiné par le médiateur de la consommation lorsque :
1° Le consommateur ne justifie pas avoir tenté, au préalable, de résoudre son litige directement auprès du professionnel par une réclamation écrite selon les modalités prévues, le cas échéant, dans le contrat ;
2° La demande est manifestement infondée ou abusive ;
3° Le litige a été précédemment examiné ou est en cours d’examen par un autre médiateur ou par un tribunal ;
4° Le consommateur a introduit sa demande auprès du médiateur dans un délai supérieur à un an à compter de sa réclamation écrite auprès du professionnel ;
5° Le litige n’entre pas dans son champ de compétence.
Le consommateur est informé par le médiateur, dans un délai de trois semaines à compter de la réception de son dossier, du rejet de sa demande de médiation ».
Article 1641 du code civil :
« Le vendeur est tenu de la garantie à raison des défauts cachés de la chose vendue qui la rendent impropre à l’usage auquel on la destine, ou qui diminuent tellement cet usage, que l’acheteur ne l’aurait pas acquise, ou n’en aurait donné qu’un moindre prix, s’il les avait connus ».
Article 1648 alinéa 1 er du code civil
« L’action résultant des vices rédhibitoires doit être intentée par l’acquéreur dans un délai de deux ans à compter de la découverte du vice ».
ANNEXE 2 – FORMULAIRE DE RETRACTATION
(Veuillez compléter et renvoyer le présent formulaire si vous souhaitez vous rétracter du contrat).
A l’attention de ARDILLA JEMA – VILLA OCEAN ZEN
7, rue Pierre Teilhard de Chardin
29120 PONT L’ABBE
Je vous notifie par la présente ma rétractation du contrat portant sur la vente du/des Produits ci-dessous :

Order number:
Ordered on:
Received on:
Customer name:
Customer address:

If your request concerns only a part of your order, please specify the product(s) subject to your retraction and their quantity:
Product n°1:
Product n°2:

Date:
Signature: